Business Activities

Through our media communication channels, we offer the best products from around the world. We carefully listen to our customers to continuously refine our brands to be the most competitive in the industry.

We strive to have an ongoing communication with our customers in order to stay in-tune with their needs and continue to provide value propositions. We are becoming increasingly channel-agnostic so that our customers can interact with us via the channel of their choice.

Business Activities

TV Shopping
We apply our in-depth knowledge of the Japanese consumer and marketing know-how to localize shows to the Japanese market to increase our brand and product awareness.

E-commerce
Our three brand’s official websites provide customers with in-depth details about our products and services allowing customers to fully understand each product’s benefits. To increase interactions with our customers to promote the effective use of our products and services, we are continuing to expand our mobile services. Our partnership with NTT DOCOMO is key to developing this new 21st century mode of interaction.

Catalogue & Print
We deliver specialized messages both in print and digital with detailed information about new products, services, and seasonal offers to all our customers.

Retail Channels
We are continuing to expand our retail footprint nationwide in general merchandise stores (GMS), specialty stores, convenience stores, and home centers.

In-House Call Centers "Operational 24/7/365"h
Our two in-house call centers located in Nagoya and Sapporo ensure a smooth and enjoyable experience for our customers while providing us with valuable feedback about the reception of our products.

Quality Control Center
To ensure only the best of the best make it to our customers, our China Quality Control Center is working full force to ensure optimal safety and product quality.

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